FAQ

Welcome to the Saville Club FAQ. Here you'll find helpful information about shopping with us, from placing an order to delivery, returns and more.

How do I place an order?

Simply browse our collections, select your preferred items, choose the appropriate size and add them to your bag. When you're ready, proceed to checkout and follow the instructions to complete your purchase.

How can I choose the right size?

We recommend checking the size information provided on each product page before placing your order. Sizing may vary between styles, so please review the product details carefully.

What payment methods do you accept?

Available payment methods are displayed at checkout. All payments are processed through the secure payment options offered on our website.

Do you offer international delivery?

Delivery availability depends on your destination. You can check whether we deliver to your country by entering your address at checkout.

How long will my order take to arrive?

Delivery times vary depending on your location and the shipping option available for your order. Please refer to the delivery information provided at checkout and our Shipping Policy for further details.

How much does delivery cost?

Shipping costs, where applicable, are calculated and displayed at checkout before you complete your purchase.

How can I track my order?

Once tracking information becomes available, it will be shared with you using the contact details provided with your order. If you need assistance, please email our support team.

Can I change or cancel my order?

If you need to make a change or request a cancellation, please contact us as soon as possible at contact@savilleclub.com. We will review your request, although changes may not be possible once an order has entered processing or dispatch.

What if I receive a damaged or incorrect item?

If something isn't right with your order, please contact us at contact@savilleclub.com with your order number, a description of the issue and photographs where relevant. Our team will help you with the next steps.

Can I return an item?

Returns are handled in accordance with our Returns and Refunds Policy and your applicable consumer rights. Please review the policy for information about eligibility, timeframes and the return process.

When will I receive my refund?

Refund processing times depend on the circumstances of your return and your payment provider. Please refer to our Returns and Refunds Policy for further information.

Are your products exactly as pictured?

We aim to present our products as accurately as possible through photographs and descriptions. However, colours may appear slightly different depending on your screen settings and lighting conditions.

How can I contact Saville Club?

We're happy to help with questions about products, orders, delivery or anything else related to your shopping experience.

Email: contact@savilleclub.com

Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.