Shipping policy
At Saville Club, we believe that a great shopping experience extends beyond choosing the perfect wardrobe essentials. We are committed to making the delivery process as clear, reliable and straightforward as possible.
This Shipping Policy explains how we process, dispatch and deliver orders placed through www.savilleclub.com.
1. Order Processing
Once your order has been placed, you will receive an order confirmation email at the address provided during checkout.
Every order goes through a preparation process before dispatch, which may include payment verification, product availability checks, packaging and coordination with our fulfilment partners.
Order processing times may vary depending on product availability, weekends, public holidays and operational requirements.
Once your order has been dispatched, we will provide a shipping confirmation and tracking information where available.
2. Shipping and Delivery Times
We aim to deliver every order as efficiently as possible.
Estimated delivery times depend on the delivery destination, selected shipping method, product availability and fulfilment arrangements.
The applicable delivery estimate will be provided on our website or during checkout before you complete your purchase.
Please note that order processing and shipping transit are separate stages of the delivery process.
Delivery estimates are based on the information available at the time of purchase. We will honour agreed delivery obligations and your rights under applicable consumer law.
3. Shipping Costs
Shipping costs, where applicable, are calculated based on the available delivery options and will be displayed before you complete your order.
Any free shipping offers or promotional delivery arrangements will be clearly communicated on our website or at checkout.
We do not impose undisclosed mandatory shipping charges after an order has been placed.
4. International Shipping
Saville Club works with international suppliers and fulfilment partners to offer our carefully selected clothing collections.
Depending on product availability and fulfilment arrangements, your order may be dispatched from an international warehouse, including locations in China.
International deliveries may involve additional transportation stages, customs processing and local delivery partners.
These arrangements can affect delivery times, but we remain responsible for fulfilling our contractual delivery obligations.
5. Order Tracking
Where tracking is available, you will receive tracking details by email once your order has been dispatched.
Tracking information may take some time to become visible after the shipping confirmation has been issued.
During international transportation, tracking updates may occasionally be less frequent while parcels move between carriers or processing facilities.
If you need assistance tracking your order, please contact our Customer Care Team at contact@savilleclub.com.
6. Multiple Items and Separate Deliveries
If your order contains multiple products, they may occasionally be dispatched separately depending on product availability and fulfilment arrangements.
As a result, items from the same order may arrive in different parcels or on different dates.
Where applicable, separate tracking details will be provided.
Any separate delivery arrangements will be handled in accordance with the delivery commitments made at the time of purchase.
7. Customs Duties and Import Taxes
International shipments may be subject to customs procedures, import taxes or duties depending on the destination and applicable regulations.
Any mandatory charges payable by the customer will be disclosed before purchase where required by law.
We aim to provide transparent information about the total cost of an order, including relevant delivery and import arrangements.
If you have questions about the charges associated with your order, please contact us before completing your purchase.
8. Delivery Delays
Although we work to ensure a smooth delivery experience, occasional delays may occur due to circumstances such as:
- High seasonal shipping volumes.
- Customs inspections and clearance procedures.
- Weather conditions or transportation disruptions.
- Carrier delays or operational issues.
- Public holidays and other circumstances affecting delivery services.
If we become aware of a significant delay affecting your order, we will take reasonable steps to provide relevant updates and assist with resolving the issue.
Where delivery is not completed within the agreed timeframe, you retain your rights under applicable consumer law, including the right to request delivery within an additional reasonable period or to cancel and receive a refund where legally entitled.
9. Incorrect or Incomplete Delivery Information
Customers are responsible for providing accurate and complete delivery details during checkout.
Please ensure that your name, address, postcode and contact information are correct before placing your order.
If you notice an error after placing an order, contact us as soon as possible at contact@savilleclub.com.
We will make reasonable efforts to update the delivery information before dispatch, although changes may not always be possible once an order has entered the shipping process.
Any additional costs resulting from incorrect information supplied by the customer will be handled fairly and in accordance with applicable law.
10. Lost or Missing Parcels
If your order has not arrived within the agreed delivery timeframe, please contact our Customer Care Team.
We will review the available tracking information and, where necessary, investigate the delivery with the relevant shipping provider.
If a parcel is confirmed lost or cannot be delivered, we will provide an appropriate solution, which may include a replacement or refund in accordance with applicable consumer law.
We remain responsible for the goods during delivery until responsibility passes to the customer in accordance with applicable law.
11. Damaged Parcels or Incorrect Items
We want every Saville Club order to arrive in satisfactory condition.
If your parcel arrives damaged or contains an incorrect product, please contact us at contact@savilleclub.com.
Where possible, include your order number, a description of the issue and photographs of the parcel or affected item.
We will review the situation and provide an appropriate remedy in accordance with our Refund & Returns Policy and applicable consumer law.
Your statutory rights are not dependent on providing photographs or reporting the issue within an arbitrary period.
12. Order Cancellations
If you wish to cancel your order before dispatch, please contact us as soon as possible.
We will make reasonable efforts to stop the order before it is shipped.
If your order has already been dispatched, you may still exercise any applicable statutory cancellation rights.
For further information, please refer to our Refund & Returns Policy.
13. Returns and Refunds
If you wish to return a product, please review our Refund & Returns Policy for information about eligibility, return procedures, shipping responsibilities and refund processing.
Our returns process is designed to be fair and transparent while respecting your statutory consumer rights.
14. Your Consumer Rights
Nothing in this Shipping Policy excludes, restricts or affects your mandatory consumer rights under applicable law.
Where consumer protection legislation provides specific delivery deadlines, cancellation rights, refund entitlements or remedies for undelivered goods, those rights will apply.
15. Contact Us
If you have any questions about shipping, tracking or delivery, our Customer Care Team is here to help.
Saville Club
Customer Care Team
Email: contact@savilleclub.com
Website: www.savilleclub.com
Timeless Style.